Information we handle
We may handle contact details, organisation and location details, account and sign-in records, renewal dates, service requests, documents, change history and support messages.
Website analytics help us understand page performance and demand. Review forms keep the details you submit, basic campaign information and the time you gave consent. We do not deliberately place personal contact details in application logs.
Why we use it
We use personal information to answer enquiries, create and protect accounts, run document and renewal workflows, provide support, keep an audit history, prevent misuse and improve reliability.
For an organisation workspace, the customer controls the business records it uploads. Cyberstream handles those records to provide and protect Sijital under the customer agreement and the customer's instructions.
How long we keep it
We keep enquiries only while assessing and following up the request, then remove or reduce them under our retention schedule. Customer records follow the agreed retention and exit plan, including export and deletion. Security and audit records may be kept longer where needed to investigate an incident or meet a legal duty.
Your choices
You can ask to access, correct, export or delete personal information, object to certain uses, or withdraw a review request by emailing hello@sijital.com. Some records may need to be kept where a customer, contract or law requires it. We will verify a request before acting.
How we protect it
Sijital uses private document storage, organisation-level data separation, role-based access, stronger sign-in checks for sensitive work, audit history and server-only credentials. No system can remove every risk. We will update this notice when our handling of personal information materially changes.